Shipping and Returns

Thank you for shopping at Outpouring of Trust!
I have a 100% satisfaction guarantee – any problems, let me know!

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Christmas 2021:

Delivery schedule for the 48 contiguous States.

Order on or before Friday December 10: Will arrive before Christmas.*

Order between December 11-16: Will most likely arrive before Christmas, but not guaranteed because somehow the post office still is overwhelmed.

Order after December 16: Will not arrive before Christmas. Shop will remain open and orders will ship December 17, 20, and 22 and then January 4.

*USPS might still loose your package for 1-2 weeks and no one can control that. Keep an eye on the tracking number and it has been in transit for over 14 days, let me know and I’ll submit a missing mail form. 99% of the time this shakes things up and it starts moving immediately. One time it still was lost for 2 months, but never has a package simply vanished.

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Order Changes

If you need to change anything about your order, please contact me as soon as possible. I are happy to update orders before they ship. Orders ship on Monday, Wednesday, and Fridays.

If you want to add a product to an order, purchase the item, then send me an email so I know to ship both orders together and so I can reimburse you excess shipping charges.

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Worldwide Shipping 

I ship from Rockford, IL, USA.

While many items are made to order, I always strive to get shipments out within 1-2 business days. Generally, shipping happens on Monday, Wednesday, and Fridays.

Budget 5-6 business days from purchasing for domestic orders, just to be safe. International orders will always take longer as they have to go through customs. Let me know if you need an item faster and I can see if it is feasible!

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USA Shipping Fees:

Most items ship with a flat rate of $5 with tracking info.
Original art ships free with tracking info.
Mini prints, stickers, and magnets ship FREE! No tracking.

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Canada Shipping Fees:

Most items ship with a flat rate of $14.49 with tracking info.
Original art ships for $25.49 with tracking info.
Mini prints and stickers are a flat rate of $1.20. No tracking.

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Everywhere else Shipping Fees:

Most items ship with a flat rate of $17.99 with tracking info.
Original art ships for $34.49 with tracking info.
Mini prints and stickers ship with a flat rate of $1.50. No tracking.

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Returns and Exchanges

I am happy to accept returns or exchanges within 30 days of purchase for any reason!

To make a return, fill out the contact form and attach your receipt. Alternatively you may reply directly to the confirmation email.

The item MUST be in the same condition that you received it.

In the unlikely event that your print was in any way damaged when you received it, I apologize in advance. Send me an email with pictures of the damage and I will replace it, with no extra cost to you, or issue you a refund.

Items damaged in return shipping will not receive a refund. To ensure a full refund, it is safest to return prints in the original shipping packaging and plastic sleeve to prevent damage when shipping back to me.  Read more about packaging for returns below. 

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Refunds

Once I receive your item, I will inspect it and notify you that I have received your returned item.  If your return is approved, I will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a variable amount of days, depending on your card issuer’s policies.

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Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item purchased is at my fault (incomplete shipment/wrong item sent).

USPS has great rates for packages under 12oz when sending via First-Class mail.
Most shipping will cost around $4 for US orders.

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Packaging a Return

Rosaries are studier and can be shipped back in any packaging. The original mailer will work as well, simply tape the end shut and remove the shipping label. If you are using a box, please add padding (tissue paper or newspapers are great) to prevent rattling. DO NOT SHIP IN AN ENVELOPE WITH A STAMP. If it gets ripped out at the post office it is lost forever.

Prints are easily damaged. Follow these steps to ensure safe travel for your return.

• Make it waterproof: You never know what conditions a package will have to endure during transit. Place the print in a ziplock bag or other plastic bag. If the bag doesn’t seal, make sure you tape the ends closed.
• Make it sturdy: The mailing process can be rough. Surround the print with cardboard to prevent bending or wear on the edges. Cereal boxes work great for this step. Use cardboard on both sides and tape it together so it won’t slip. Make sure the corners are covered.
• Put it in an envelope. When in the envelope, the print should not flex or bend. USPS sells cardboard mailers which adds additional stability. Bubble mailers will work as well, but you might need to add an extra piece of cardboard or two.
• Mail it! USPS has great rates for packages under 12 oz. You can buy a shipping label at a post office kiosk or at the counter. First-class mail is fast and cheap.

Contact me

If you have any questions on how to return your item to me, please reach out at outpouringoftrust@gmail.com!