Outpouring of Trust

Shipping and Returns

Thank you for shopping at Outpouring of Trust!
We have a 100% satisfaction guarantee!

 

Order Changes

If you need to change anything about your order, please contact us as soon as possible. We are happy to update orders before they ship. Orders ship within 1-2 business days.

If you want to add a product to an order, send us an email so we know to ship both orders together and so we can reimburse you excess shipping charges.

 

Worldwide Shipping 

We ship from Rockford, IL, USA.

While many items are made to order, we always strive to get shipments out within 1-2 business days. Generally, shipping happens on Tuesday, Thursday, and Saturday.

Budget 5-6 business days from purchasing for domestic orders, just to be safe. International orders will always take longer as they have to go through customs. Let me know if you need an item faster and I can see if it is feasible!

 

USA Shipping Fees:

Art prints are $4 for the first print and $1 for each additional print.
Rosaries are $4 for the first rosary and $1 for each additional rosary.
Cards are $2.75 for the first plus $0.15 for each additional card.
Mini prints ship FREE!
Stickers and magnets ship FREE!

 

Canada Shipping Fees:

Art Prints are $5.50 for the first print and $0.50 for each additional print.
Rosary shipping costs are $11 regardless of how many you get. (Shipping rates are the same for up to 8oz for this package size. That’s 3 rosaries!)
Cards are $18 based on getting 25 cards. If you are ordering just a few, let me know before you check out.
Mini prints are $1.20 no matter how many you get!
Stickers and magnets are $1.20 no matter how many you get!

 

Everywhere else Shipping Fees:

Art Prints are $9 for the first print and $1.50 for each additional print.
Rosary shipping costs are $15 regardless of how many you get. (Shipping rates are the same for up to 8oz for this package size. That’s 3 rosaries!)
Cards are $25 based on getting 25 cards. If you are ordering just a few, let me know before you check out.
Mini prints are $1.50 no matter how many you get!
Stickers and magnets are $1.50 no matter how many you get!

 

Returns and Exchanges

I am happy to accept returns or exchanges within 30 days of purchase for any reason! This includes originals artworks!

To make a return, fill out the contact form and attach your receipt. Alternatively you may reply directly to the confirmation email.

The item must be in the same condition that you received it.

In the unlikely event that your print was in any way damaged when you received it, I apologize in advance. Send me an email with pictures of the damage and I will replace it, with no extra cost to you, or issue you a refund.

Items damaged in return shipping will not receive a refund. To ensure a full refund, it is safest to return prints in the original shipping packaging and plastic sleeve to prevent damage when shipping back to me.  Read more about packaging for returns below. 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a variable amount of days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item purchased is at our fault (incomplete shipment/wrong item sent).

USPS has great rates for packages under 12oz when sending via First-Class mail.
Most shipping will cost between $3-$4 for US orders.

 

Packaging a Return

Rosaries are studier and can be shipped back in any packaging. The original mailer will work as well, simply tape the end shut and remove the shipping label. If you are using a box, please add padding (tissue paper or newspapers are great) to prevent rattling.

Prints are easily damaged. Follow these steps to ensure safe travel for your return.

  • Make it waterproof: You never know what conditions a package will have to endure during transit. Place the print in a ziplock bag or other plastic bag. If the bag doesn’t seal, make sure you tape the ends closed.
  • Make it sturdy: The mailing process can be rough. Surround the print with cardboard to prevent bending or wear on the edges. Cereal boxes work great for this step. Use cardboard on both sides and tape it together so it won’t slip. Make sure the corners are covered.
  • Put it in an envelope. When in the envelope, the print should not flex or bend. USPS sells cardboard mailers which adds additional stability. Bubble mailers will work as well, but you might need to add an extra piece of cardboard or two.
  • Mail it! USPS has great rates for packages under 12 oz. You can buy a shipping label at a post office kiosk or at the counter. First-class mail is fast and cheap.
Contact Us

If you have any questions on how to return your item to us, contact us.